Refund & Cancellation Policy

Money added to your wallet is used to pay for consultations and bookings. Once credited, wallet balance is non-refundable and cannot be withdrawn, except in the cases below.

• Your payment was debited but the wallet was not credited — we will credit it, or refund the payment to your original payment method.
• You were charged twice for the same recharge — the extra payment is refunded.
• A technical error on our side caused the charge.

Approved refunds go back to the original payment method and normally reach you within 5–7 working days, depending on your bank.

You are charged per minute only for time the session was live. If an astrologer does not accept your request, or the session fails to connect because of a technical problem on our side, you are not charged. The free introductory period is never charged.

If you believe you were charged wrongly for a session (for example a dropped call), contact us within 7 days with the date and time, and we will review it and credit your wallet where the claim is valid.

The price of a booked slot is held from your wallet when you book. If you or the astrologer cancels before the session starts, the full held amount is returned to your wallet straight away. If the astrologer does not attend, the held amount is returned to your wallet.

Astrology guidance is subjective, so we cannot refund a completed session because the guidance was not what you hoped for or a prediction did not come true. If an astrologer behaved unprofessionally, tell us and we will investigate.

Use the details on our Contact page (WhatsApp or email) and include your registered phone number and the transaction details. We reply within 2 working days.