Privacy Policy

Account information. Your mobile phone number (used to sign in with a one-time SMS code), and optionally your name and gender.

Birth details. Date, time and place of birth, and the place’s coordinates and time zone, which you enter to generate kundli (birth charts), horoscopes, matching and other astrology results. You can also save kundli profiles for other people, such as family members; please only add someone’s details if you have their permission.

Consultations. Messages you send in chat consultations are stored so you and your astrologer can see the conversation. For voice and video calls we keep only details such as start and end time, duration and charges — calls are not recorded. For scheduled bookings we keep the time, mode and the meeting link.

Reviews. Ratings and comments you post about astrologers, shown publicly with your name.

Wallet and payments. Recharge amounts, GST, wallet balance and transaction history, payment order and payment IDs, and invoice numbers. Card, UPI and bank details are entered directly with our payment partner Razorpay; we never receive or store your card number, UPI PIN or bank login.

AI and self-help features. Questions you ask, dream descriptions, journal entries and the results generated for you. Photos you submit for palm or face reading are used only to produce that reading and are not stored.

Astrologer accounts. Display name, photo, bio, skills, languages, experience, prices, availability and meeting links that the astrologer chooses to publish.

Technical information. Your IP address and basic request information in server logs, used for security and to prevent abuse (for example, limiting repeated login attempts).

The mobile app asks for microphone and camera access only when you start a voice or video consultation. It does not access your contacts, location, photos or files.

Your sign-in token and preferences (language, chart style) are kept on your device — in the browser’s local storage on the website, and in secure storage in the app. We do not use advertising or analytics cookies, and we do not show ads.

• To create and secure your account and sign you in.
• To calculate your kundli, horoscope, matching and other astrology results.
• To connect you with astrologers for chat, call and video consultations and bookings.
• To process wallet recharges, bill consultations, issue GST invoices and handle refunds.
• To provide AI-based readings and features you request.
• To prevent fraud and abuse, keep the Service secure, and comply with the law.
• To respond to your support requests.

We do not sell your personal information, and we do not use it for advertising.

We share information only as needed to run the Service:

• Astrologers you consult — your name and what you share in the consultation.
• Google Firebase Authentication — your phone number, to send and verify the SMS sign-in code. Google reCAPTCHA is used on the website to block automated abuse.
• Razorpay — your name, phone number and payment details, to process payments and refunds.
• Agora — the live audio and video of your calls, to deliver them in real time (not recorded).
• Zoom, Google Meet or Microsoft Teams — when a booking uses one of these, the meeting time and topic needed to create the meeting.
• AI service providers — when an AI feature is powered by a third-party AI model (such as OpenAI), the question, text or photo you submit is sent to that provider to generate your answer.
• Hosting — our servers are provided by Hostinger.
• Authorities — when required by law, court order or to protect the rights and safety of our users.

Your data is stored on our servers and protected with encrypted connections (HTTPS), access controls and firewalls. Database backups are kept for up to 7 days and then deleted. No method of storage or transmission is completely secure, but we work to protect your information.

We keep your information while your account is active. When you delete your account, we erase your personal information as described on our account deletion page. Payment and invoice records are kept, without your phone number or name attached, for as long as Indian tax and accounting laws require. Remaining copies in backups are removed within 7 days.

• Access and correct your profile and birth details in the app or website at any time.
• Delete saved kundlis and journal entries individually, or your whole account from astroshastriji.com/delete-account or the app’s profile screen.
• Withdraw consent by deleting your account or contacting us.
• Raise a grievance with us, and with the Data Protection Board of India where applicable under the Digital Personal Data Protection Act, 2023.

The Service is meant for people aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

Astrology readings and AI results are for guidance and reflection only and are not a substitute for medical, legal, financial or other professional advice.

We may update this policy from time to time. We will change the “Last updated” date above and, for significant changes, tell you in the app or on the website.

For privacy questions, requests or complaints, contact our Grievance Officer at support@astroshastriji.com. We aim to acknowledge requests within 72 hours and resolve them within 30 days.